pulsar Casino & Sportsbook Terms
When you register on pulsar, you agree to these terms. They outline what we require from you, what you can expect from us, and how disputes are resolved. These terms apply to all users accessing our platform from supported jurisdictions where local law permits online gaming.
Our terms cover account creation, deposits and withdrawals, bonus conditions, fair play, and dispute resolution. We designed them to be clear, not to trap you in legal jargon. If any part is confusing, our support team can explain it in plain language.
By creating an account on pulsar, you confirm that you've read these terms and accept them. If you don't agree, you shouldn't register. These terms may change over time—we'll notify you of major changes via email, and your continued use of pulsar means you accept the updated terms.
Account registration and your eligibility on pulsar
To open a pulsar account, you provide your email, create a password, and enter basic personal details. We require your full name, date of birth, phone number, and country of residence. You confirm that all information is accurate and that you're eligible to use pulsar under your local laws.
We at pulsar do not knowingly accept users from jurisdictions where online gaming is prohibited. If you're accessing pulsar from outside Indonesia, you're responsible for verifying that use complies with your local regulations. Our support team cannot provide legal advice about your jurisdiction, but we can tell you where we do and don't operate.
You must be of legal age in your jurisdiction to use pulsar. Typically this means 18 or older, but local laws vary. You're responsible for checking your local age requirements before registering.
Our services are jurisdiction-restricted
We at pulsar do not offer our services where online wagering is prohibited by law. Users must verify their own jurisdiction's legal status before using pulsar. We are not responsible for your choice to access pulsar if you're in a prohibited jurisdiction.
Identity verification and account security on pulsar
Before your first withdrawal, we require proof of identity and proof of address. We use this verification to prevent fraud, comply with financial regulations, and protect your account. Acceptable identity documents include an ID card, passport, or driver license. For address proof, we accept utility bills or bank statements from the last three months.
Once we verify your identity, we keep your documents securely and don't share them with third parties. You own your account password. We at pulsar don't ask for your password via email or chat. If someone claiming to be pulsar support asks for your password, it's a scam—report it to our team immediately.
If your account is compromised, log out of all sessions immediately and contact our support team. We can freeze your account while we investigate and reset your access if needed.
Deposits, withdrawals, and our pulsar payment policy
We at pulsar accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits process instantly for e-wallets and within a few minutes for bank transfers. We don't charge deposit fees—your full amount becomes your account balance.
Withdrawals go back to your original payment method. We don't charge withdrawal fees; the full amount you request reaches your payment provider. Withdrawals are subject to account verification and fraud-prevention checks, which typically take a few working hours. We reserve the right to hold withdrawals for up to 5 working days if verification is needed.
Each payment method has its own limits set by your bank or e-wallet provider, not by pulsar. If you want to withdraw more than your payment method's daily limit, split the withdrawal across multiple requests. We won't charge you for multiple withdrawals.
Bonus terms and conditions on pulsar
When we offer bonuses (welcome offers, reload bonuses, or cashback), each has specific terms. These terms set out the bonus amount, the wagering requirement (how many times you must play through the bonus before you can withdraw), any game restrictions, time limits, and maximum cashout. You must accept the bonus terms before claiming—we show them clearly in the app.
A wagering requirement means you must place bets totaling a certain multiple of the bonus before the bonus is cleared for withdrawal. For example, if we offer a our welcome offer bonus with a 5× wagering requirement, you must place bets totaling our welcome offer. Losses count toward the requirement—there's no "win-only" path. Some games contribute differently (slots at non-specific info, table games at non-specific info, for example), so check the terms.
Bonuses expire if not used within a set period (usually 7–30 days). If the bonus expires, it's forfeited. We don't extend expiration dates. Some bonuses are restricted to specific games—you can't use a slots bonus on blackjack. If you violate bonus terms, we can cancel the bonus and confiscate any winnings from it.
Fair play and game rules on pulsar
All our games use certified random number generators (RNG). Our live-dealer games stream from professional studios with real dealers—the outcome depends on actual card shuffles and wheel spins, not software. We don't manipulate results for or against you. Our sportsbook odds reflect real match situations and market conditions.
Each game section (sportsbook, live dealer, slots) has published rules. You're responsible for reading them before placing a bet. If you have a question about a rule, ask our support team before betting. If a game behaves unexpectedly (a bet doesn't settle, a payout is wrong), report it immediately and we'll investigate.
Dispute resolution and complaints on pulsar
If you believe pulsar has made an error or violated our terms, contact our support team via in-app chat or email. Provide details: your account username, the date and time of the incident, the game or bet involved, and what went wrong. We'll investigate and respond within 48 hours with findings and next steps.
Most disputes arise from misunderstandings of game rules, bonus terms, or settlement logic. Our team can clarify these. If we find a genuine error—a game that miscalculated your payout, a bonus not credited—we'll correct it and credit your account.
If you're not satisfied with our resolution, you may lodge a formal complaint in writing to our support email. We'll respond within 7 working days with a final decision. We at pulsar don't use external arbitration; disputes are resolved between you and us through our support process.
Account closure and dormancy on pulsar
You can close your pulsar account at any time by contacting our support team. We'll process your closure request within 24 hours. If you have a balance, we'll issue a final withdrawal. Closed accounts cannot be reopened—you'd need to register as a new user if you change your mind.
If you don't log into pulsar for 12 months, we may classify your account as dormant, but we won't delete it or charge dormancy fees. Your balance remains accessible. Log in again and your account reactivates. We'll never delete an account without your explicit request.
Prohibited conduct and account suspension on pulsar
We at pulsar may suspend or close your account if you breach these terms. Prohibited conduct includes: using multiple accounts to claim bonuses multiple times, placing bets you know will lose to launder money, using bots or automated tools to play games, sharing login credentials, or breaching any other terms.
If we suspect fraud, we may freeze your account during investigation. If confirmed, we'll close the account and confiscate any balance. We'll cooperate with law enforcement if a crime is suspected.
If you're suspended for violations, we'll send you a notice explaining why. You can respond to our support team with your account of the incident, but suspension decisions are final.
Data protection and privacy on pulsar
We at pulsar encrypt your account data and payment information. We don't sell your data to advertisers or third-party marketers. We share your data with payment processors and anti-fraud providers only as needed to process transactions and prevent fraud. We keep your data secure for as long as you have an account, and we delete it according to local data protection laws when your account closes.
Our privacy policy outlines exactly what data we collect, how we use it, and your rights. You can request a copy of your data or ask us to delete it by contacting support. We'll comply with your request within 30 days.
Amendments to our pulsar terms
We may update these terms from time to time. If we make significant changes, we'll notify you via email at least 30 days before they take effect. Your continued use of pulsar after the deadline means you accept the new terms. If you don't agree with changes, you can close your account before the new terms take effect.
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Summary: what you need to know about pulsar terms
When you join pulsar, you agree to these terms. They protect both you and us. On your side, you confirm you're legally eligible, you provide accurate information, and you won't breach our rules. On our side, we promise fair games, secure payment processing, and fair dispute resolution.
The most important points: verify your jurisdiction before registering, keep your password secret, read bonus terms before claiming, and contact support if anything seems wrong. We at pulsar are here to help—don't hesitate to ask questions.
These terms are available in English. If there's a conflict between an English version and a translation, the English version takes precedence. By continuing to use pulsar, you accept these terms. Last updated May 2026.