pulsarFrequently Asked Questions
Users ask us about account setup, deposits and withdrawals, how our games work, and what to do if something goes wrong. We at pulsar also receive questions about security, payment methods, bonus terms, and whether our service is available in your location. This FAQ covers the most common topics so you can find answers quickly without contacting support.
This page answers practical questions about using pulsar—how to register, how to deposit via DANA or e-wallet, what live-dealer tables are, and how to request a withdrawal. If your question is about our legal status, jurisdiction restrictions, or data protection, read our legal notice and privacy policy instead. If you don't find your answer here, our support team responds to inquiries within 10 business days.
We at pulsar keep this FAQ updated as new questions arise. If you notice an answer that's outdated or unclear, let us know via in-app chat. We also recommend reading our terms and conditions before your first deposit—they explain bonus terms, account rules, and what happens if you need to close your account.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer
- Games and bettinglive-dealer tables, slots, football betting, and esports markets
- Security and account careaccount protection, jurisdiction notice, and support response times
Read the answers below. If you need help beyond these topics, contact our support team via in-app chat or email. We respond to all inquiries within 10 business days.
Account and registration
When you register on pulsar, we ask for your email address, a username, a password, your mobile number, and your full name. We also ask you to confirm that you are of legal age in your jurisdiction and that you accept our terms and conditions. After registration, we send a confirmation link to your email. Click the link to verify your account. Once verified, you can log in and deposit. If you're registering from Jakarta, Surabaya, or Bandung, the process is the same—we do not have region-specific registration steps. You must provide accurate information; if we discover false details during verification, we may suspend your account.
Log in to your pulsar account and go to Settings. From there, you can update your email, change your password, or adjust notification preferences. If you want to pause your account temporarily, contact our support team via in-app chat. We can place a temporary hold on your account for a set period—typically 7, 14, or 30 days. During this time, you cannot log in or place bets. After the hold expires, your account reactivates automatically. If you want to close your account permanently, we can do that too, but you must withdraw your balance first. We process account closures within 5 business days.
We at pulsar respond to support inquiries within 10 business days. Most queries are answered within 24–48 hours during business hours. If you contact us via in-app chat during peak times (evenings and weekends), you may wait longer. For urgent issues—such as account lockouts or suspected fraud—mark your message as urgent and we will prioritize it. We do not offer phone support, but you can reach us via in-app chat, email, or the contact form on our website. Response times may be longer during major holidays like Idul Fitri or Idul Adha.
Payments and transactions
We at pulsar accept deposits starting from a minimum amount and up to a maximum per transaction. The exact range depends on your payment method. DANA, e-wallet, mobile banking, and local payment typically have lower minimums and maximums suited to mobile wallets. Bank transfers via online payment, e-wallet, mobile banking, or local payment allow larger deposits. online payment and e-wallet fall in between. We do not charge deposit fees. If you're unsure about the range for your chosen method, check the deposit screen in your pulsar account—it will show the minimum and maximum for each option. You can make multiple deposits in a single day if you wish.
If your deposit does not complete, the money stays in your payment method—it does not reach pulsar. Check your bank or wallet app to confirm the transaction status. If the money was deducted but pulsar did not receive it, contact our support team with your transaction ID. We will investigate and either complete the deposit or refund the amount to your original payment method. This typically takes 3–5 business days. For withdrawals, if the transaction fails, your balance returns to your pulsar account automatically. You can then try withdrawing again using a different method or contact support for help.
We at pulsar operate in Indonesia and other jurisdictions where local law permits online gaming. We do not offer our services in jurisdictions where online wagering is prohibited. If you're accessing pulsar from outside Indonesia, you are responsible for verifying that access complies with your local laws. We cannot provide legal advice about your jurisdiction. If you're unsure whether pulsar is available in your location, contact our support team before registering. We can tell you where we operate, but we cannot confirm whether it's legal for you personally to use our service.
Games and betting
Live-dealer tables on pulsar feature real dealers in professional studios. You watch them via HD video and interact with them in real time. Games include blackjack, roulette, baccarat, and Dragon Tiger. Slots are automated games—no dealer, no video. You spin reels and the outcome is determined by a random number generator. Slots include titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer tables feel more social and interactive; slots are faster and require less attention. Both are available on pulsar's mobile app with low-data streaming options so you can play on slower connections.
Bonus offers on pulsar come with terms and conditions. A typical welcome bonus might include a deposit match or free spins, but you must meet wagering requirements before you can withdraw the bonus or winnings from it. Wagering requirements mean you must bet the bonus amount a certain number of times. For example, a 5x wagering requirement means you must bet five times the bonus amount. Bonuses also have time limits—you must use them within a set period or they expire. Read the full terms before claiming any bonus. Our terms and conditions page explains bonus rules in detail. If you have questions about a specific offer, contact our support team.
We at pulsar process withdrawals to the same payment method you used to deposit. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used online payment, e-wallet, mobile banking, local payment, online payment, or a bank transfer, your withdrawal returns to that method. We do not charge withdrawal fees. Withdrawals typically complete within a few working hours, but may take longer during holidays or if your bank is processing slowly. You must have a verified account and a minimum balance to withdraw. If you want to withdraw to a different payment method than you deposited with, contact our support team and we can help arrange that.
Security and account care
Use a strong, unique password for your pulsar account—do not reuse passwords from other sites. Never share your login details with anyone, including pulsar staff. We will never ask for your password via email or chat. If you suspect someone has accessed your account, change your password immediately and contact our support team. We can review your account activity and help secure it. Enable notifications in your account settings so you're alerted to logins and withdrawals. If you lose access to your email, contact support to update it. Keep your mobile number current so we can reach you if we detect suspicious activity on your account.
We at pulsar operate in jurisdictions where local law permits online gaming. We do not claim to be licensed in any specific country. Our services are available only where applicable law permits. You are responsible for verifying that access and use of pulsar comply with your own jurisdiction's laws. If you're unsure, read our legal notice or contact our support team. We cannot provide legal advice. By using pulsar, you confirm that you have read our legal notice and that you accept responsibility for your jurisdiction's requirements. If we discover that you're accessing pulsar from a prohibited jurisdiction, we may suspend your account.
Yes. We at pulsar offer betting on Liga 1, Piala AFF, Champions League, and other football tournaments. You can also bet on badminton, MotoGP, and esports markets like Mobile Legends, Free Fire, and PUBG Mobile. Football betting on pulsar includes game information that update during matches. You can place bets before a match starts or during live play. Odds vary by match and market. Check the sports section of your pulsar account to see available tournaments and current odds. If a tournament is not listed, it may not be available in your region or at that time. Contact support if you have questions about specific matches or betting markets.