pulsar Privacy Policy
This page describes what we collect when you use pulsar and how we keep that data protected. We at pulsar take privacy seriously—your personal information is encrypted, stored securely, and never sold to advertisers or marketing companies. We use your data only to run our platform, process your deposits and withdrawals, and comply with financial regulations.
When you register on pulsar, you provide your email, phone number, and basic identity details. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we see your transaction details. When you play on our live-dealer tables or place a bet on Liga 1 or Champions League fixtures, we log your activity for fraud prevention and game fairness. This policy explains each type of data we collect and how we handle it.
If you have questions about your privacy on pulsar, contact our support team via in-app chat or email. We respond to privacy requests within 10 business days.
What data we collect on pulsar
We collect your email address, phone number, and full name when you register. We also collect your date of birth to verify you meet eligibility requirements. During account verification, we collect a copy of your ID card, passport, or driver license, and proof of address such as a utility bill or bank statement.
When you deposit, we collect transaction details—the amount, the payment method, and the timestamp. We do not store your payment card numbers or wallet credentials; those are handled directly by our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and never reach our servers.
When you play on pulsar, we log the games you access, your stakes, and the outcomes. This data helps us detect fraud, investigate disputes, and ensure game fairness. We also log your IP address and device information (phone model, operating system) to verify account security and prevent unauthorized access.
We do not collect more than we need
We ask for your identity and address only once, during verification. We don't ask for your job, your salary, your mother's maiden name, or any other unnecessary information. If a pulsar form asks for something, it's required by law or necessary to run the platform.
How we use your data on pulsar
We use your email and phone to send you account confirmations, payment receipts, and security alerts. We never send marketing emails unless you opt in. We use your identity and address details to comply with financial regulations—banks and regulators require us to verify who you are before we process large withdrawals.
We use your game history and transaction data to detect fraud. If we notice unusual activity—for example, login from a new country at an odd hour—we may ask you to verify your identity before allowing a withdrawal. This protects your account from unauthorized access.
We use anonymized data to understand how pulsar is used overall. For example, we analyze which games are popular, what payment methods players prefer, and when peak usage times occur. This helps us improve the platform. But we strip away your name and account details before any analysis—we look at patterns, not individuals.
Third-party processors and data sharing on pulsar
We work with third-party companies to run pulsar. Our payment processors handle deposits and withdrawals. Our game providers (like Habanero and Nolimit City for slots) host games on their servers. Our live-dealer studios stream blackjack and roulette from their facilities. Our hosting provider stores our databases. These partners have access to the minimum data they need to do their job.
We require all third-party processors to sign data-protection agreements. They must encrypt your data, store it securely, and not share it with other companies. We audit these agreements annually. If a processor breaches the agreement, we terminate the relationship and migrate your data.
Cookies and tracking on pulsar
Our pulsar app uses cookies to keep you logged in and to remember your preferences (game volume, bet size, currency). These are functional cookies necessary for the app to work. We do not use tracking cookies to follow you across other websites, and we do not share cookie data with advertisers.
Our website (pulsar.onl) uses minimal analytics—we track page views and user flow to understand which content is helpful and which needs improvement. We do not track you personally; we aggregate this data so we can't identify individuals.
Your rights on pulsar
You have the right to access your data. Contact our support team and we'll send you a copy of everything we have on file—your account details, transaction history, game logs, and identity documents. You can request this data in a machine-readable format (like CSV) if you want to download it.
You have the right to correct your data. If your name, email, or address is wrong, log into pulsar and update it, or contact support. We'll make the change within 2 business days.
You have the right to delete your data. If you close your account on pulsar, we delete your personal data within 30 days, with two exceptions: we keep transaction records for 7 years to comply with financial regulations, and we keep anonymized game logs for 1 year to detect fraud. We cannot delete these records until the legal retention period expires.
Data retention and security on pulsar
We keep your account data (email, name, address, phone) for as long as your pulsar account is active. If you close your account, we delete it after 30 days. We keep your transaction history for 7 years. We keep your game logs for 1 year to detect suspicious patterns. We keep your login history and IP logs for 90 days to protect against account takeover.
All data on our pulsar servers is encrypted using industry-standard TLS encryption. Passwords are hashed—we don't store your actual password, only a scrambled version that we can verify against when you log in. If we suffer a data breach, we notify affected users within 72 hours and offer free credit monitoring if sensitive data was exposed.
We comply with data-protection laws
Our privacy practices comply with Indonesian data-protection standards and international best practices. We do not sell your data, do not share it with marketing companies, and do not use it for purposes outside gaming and financial compliance.
Contact and disputes on pulsar
If you believe we're misusing your data or violating this policy, contact our support team. Email us or open an in-app chat during business hours. We'll investigate your complaint within 10 business days and respond with an explanation or corrective action. If you're not satisfied with our response, you can escalate the complaint to the data-protection authority in your jurisdiction.
We at pulsar are committed to handling your data fairly and transparently. This policy is not a legal document meant to confuse you—it's a plain-language explanation of what we do with your information. If any part is unclear, ask our support team. We're here to help.